Our COVID-19 Policy
HOW SARAH STRETTON JEWELLERY IS TAKING CARE
YOUR PACKAGES
In addition to the safety and sanitisation procedures, gloves will be worn when they come into contact with any products or internal packaging materials that will be received by customers.
We use the below carriers to deliver orders, each of them have their own processes with regard to the handling of packages during this time. Please see the below links for the most up to date information with regard to their handling of packages, signature procedures and other information in connection with COVID-19:
- SHIPIT
- AUS POST
YOUR ORDERS
At this time, we are continuing to process all orders with the same levels of service that you have come to expect from SARAH STRETTON JEWELLERY every day. For details, you can check out our shipping and delivery guidelines. Due to COVID-19, our carriers are operating at a very high volume, contributing to delivery delays that may affect your order.
CUSTOMER SERVICE
The SARAH STRETTON team is actively and closely monitoring all relevant public health authority communications and will reflect changes as necessary to ensure we’re operating with the utmost care.
Please check back here as situations and policies may shift.
As always, please reach out to hello@sarahstretton.com.au if you have any questions or concerns.
We hope that you and your loved ones are staying healthy and safe.
Take care,
The team at SS jewellery xx