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Our COVID-19 Policy

HOW SARAH STRETTON JEWELLERY IS TAKING CARE

With the current state of COVID-19, we want to reassure our customers that we are taking all necessary steps to ensure the safety of our customers by following public health authority recommended guidelines.

YOUR PACKAGES

In addition to the safety and sanitisation procedures, gloves will be worn when they come into contact with any products or internal packaging materials that will be received by customers.

We use the below carriers to deliver orders, each of them have their own processes with regard to the handling of packages during this time. Please see the below links for the most up to date information with regard to their handling of packages, signature procedures and other information in connection with COVID-19:

  • SHIPIT
  • AUS POST

YOUR ORDERS

At this time, we are continuing to process all orders with the same levels of service that you have come to expect from SARAH STRETTON JEWELLERY every day. For details, you can check out our shipping and delivery guidelines.  Due to COVID-19, our carriers are operating at a very high volume, contributing to delivery delays that may affect your order.

CUSTOMER SERVICE

We’re continuing to offer customer service during our normal service hours. Our team can be reached by email to assist our valued customers. 

The SARAH STRETTON team is actively and closely monitoring all relevant public health authority communications and will reflect changes as necessary to ensure we’re operating with the utmost care.

Please check back here as situations and policies may shift. 

As always, please reach out to hello@sarahstretton.com.au if you have any questions or concerns. 

We hope that you and your loved ones are staying healthy and safe. 

Take care,

The team at SS jewellery xx

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